Responsible for administrative assistance with the daily operation of the International Student Office. Work independently and as a member of a team under close supervision to advise and support international students regarding immigration status and related matters.
DUTIES & RESPONSIBILITIES:
- Act as the first point of contact for the International Student Office.
- Field inquiries by phone, email, and in person at the front reception desk.
- Screen walk-in students and refer them to appropriate staff.
- Manage a high volume of phone and email inquiries in the office account. Keep abreast of urgent cases and elevate as necessary.
- Organize the office’s shared Google-drive documents.
- Advise international students on their rights and responsibilities under the law for nonimmigrant status (primarily F-1 and J-1) to ensure compliance with federal regulations.
- Serve as a Designated School Official (DSO): provide introductory-level advisement and conduct routine business with U.S. government officials of the Student and Exchange Visitor Program; Citizenship and Immigration Services; Customs and Border Protection and others.
- Help with financial, personal, cultural and academic concerns to assist international students successfully adjust to life at SVA.
- Issue the Certificate of Eligibility, I-20 forms (initial, continued attendance, change of educational level, transfer, program extension and shortening program).
- Review eligibility for employment authorization and process Curricular Practical Training (CPT) and Optional Practical Training (OPT) for F-1 students.
- Maintain an accurate student file and follow other standard record-keeping procedures.
- Counsel students who are considering an interruption of studies; identify students of concern and make appropriate referrals; monitor progress and conduct
- Assist as needed with planning and coordinating orientation programs and events.
- Work closely with parallel offices on matters relating to international students.
- Actively participate in staff meetings. Attend professional development and training programs as needed.
- Handle other routine administrative duties as assigned.
- Undergraduate degree.
- Proficiency in a second language.
- A minimum of 1 year of directly related work experience serving as a Designated School Official (DSO).
- Accurate data entry, writing skills, strong attention to detail and customer service skills.
- Cross-cultural sensitivity and prior experience living abroad or facility in a second language, preferred.
- Must be able to work well and develop rapport with individuals of diverse cultures and ethnic groups with varying levels of English proficiency.
- Ability to handle multiple tasks simultaneously, be well-organized and task-oriented, perform effectively under pressure and adapt to changing demands and priorities.
- Ability to work independently and as a member of a team.
- Basic knowledge of current U.S. federal regulations and SEVIS functions pertaining to F-1/J-1 nonimmigrant status.
- Familiarity with student information systems (training will be provided); SEVIS-batch processing software; Google apps platform.
- Interest and commitment to meeting the needs specific to international students.
- U.S. federal regulations require a Designated School Official (DSO) to be a US citizen or lawful permanent resident.
School of Visual Arts has been a leader in the education of artists, designers and creative professionals for nearly seven decades. With a faculty of distinguished working professionals, dynamic curriculum, and an emphasis on critical thinking, SVA is a catalyst for innovation and social responsibility. Comprised of more than 6,000 students at its Manhattan campus and 35,000 alumni in 100 countries, SVA also represents one of the most influential artistic communities in the world.
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No walk-ins or phone calls, please.
The School of Visual Arts is an equal opportunity employer. Diversity and inclusion is a core principle of the College. SVA enjoys a community that represents a significant number of historically underrepresented communities, ethnic and religious backgrounds, gender identities, diverse abilities, and foreign countries, and all are encouraged to apply.