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System Administrator - MFA Design for Social Innovation
Job Type: Full Time
Hours: Monday – Friday, 10am – 6pm
Position Overview: Mid-level system administrator will manage all technical and operational aspects of the MFA Design for Social Innovation department.
This person's primary responsibility will be to manage and support existing hardware and services. For hardware this includes server, computer lab desktops, tablets, security cameras, printers, A/V equipment, including direct user support for staff, faculty, and students. For services this includes all departmental software, departmental and auxiliary websites, and other online services such as Dropbox, Google Suite, Slack, Zoom, and Lastpass. Secondary responsibilities include assisting the department in creating and publishing content and promotional materials, acting as a technical lead on intermittent internal projects, and working directly with other SVA departments on larger projects and upgrades.
They directly communicate with our user population, i.e. faculty, staff, students and alumni.
Duties & Responsibilities:
𑁦 Establish / enforce current technology policies and protocols for the daily operation of the MFA Design for Social Innovation studio and classrooms.
𑁦 Maintain and configure the Mac servers and desktops which host student logins, network access, and archives.
𑁦 Support and configure departmental A/V systems.
𑁦 Manage, coordinate and monitor the MFA Design for Social Innovation departmental website, including working with designers for updates and changes to content and supervising all media uploaded to the site.
𑁦 Generate and summarize Google Analytics reports for the MFA Design for Social Innovation website and other related domains and online spaces. Help identify best practices for recruiting and other insights from analytics reports.
𑁦 Perform hardware/software installation and support students and faculty with problems or questions.
𑁦 Maintain and update digital signage throughout the department.
𑁦 Research and recommend equipment purchases and strategies for the budget. Purchase and track all tech equipment needed for the department.
𑁦 Manage the technology equipment and checkout system.
𑁦 Stay current with new software and hardware developments, and trends in digital art and design by attending conferences and exhibitions.
𑁦 Work with the SVA’s Administrative and Network Services, Security, Physical Plant and Purchasing departments to maintain and ensure the offices, studio and classrooms are operating properly.
𑁦 Manage and troubleshoot card key access to the DSI space for staff, faculty and students.
𑁦 Provide technical support in the coordination and operation of all MFA Design for Social Innovation events i.e., Information Sessions, Open Houses, Special Lectures, Exhibitions, Webinars, etc.
𑁦 Propose and develop means of digital outreach through existing and future platforms. Create additional assets to the website; assist with student blog, exhibitions, digital presentations, tours for visitors, special events, and orientations.
𑁦 Administer and maintain the environment and systems for distance learning, virtual conferencing, and lecture capture. Provide guidance for improving digital archiving and accessibility of materials.
𑁦 Assist with departmental projects such as website, document archiving of manuals, updates, books and warranties. Maintain repair records, inventories of hardware/software. Back up databases.
𑁦 Maintain organized, clean and professional working/teaching environment.
𑁦 Serve as a liaison with faculty regarding classroom technology needs and procedures.
𑁦 Offer workshops and training to graduate students on a variety of software and hardware topics, promoting a more effective use of studio equipment and efficient working environment.
𑁦 Moderate departmental Slack workspace, create channels and adjust users as necessary.
𑁦 Maintain security cameras, download video and process if needed.
· Bachelor’s degree required. Minimum 3 years of experience.
· Expert knowledge of Mac OSX / macOS Desktop.
· Familiarity with Mac Server 10.10 or higher (or related services).
· Preferred working knowledge of all Adobe Creative Cloud software, i.e., Photoshop, Illustrator, InDesign, Dreamweaver, Flash, After Effects; editing software such as Apple Final Cut Pro/X; Premiere Pro Microsoft Office, HTML/WordPress and other web scripting languages.
· Ability to effectively troubleshoot software and hardware a must.
· Ability to troubleshoot basic A/V issues with projectors and video sources.
· Excellent written and verbal communication skills required.
· Diplomacy and professionalism when working with students, staff and faculty via e-mail, over the phone, and in person.
· Design or creative production background and knowledge of technology trends and ongoing developments in the design art field.
· Sophisticated communication, organization, time management, and solution-oriented skills.
· Ability to work independently, detail oriented and understands basic design principles.
· Must be a team player with the ability to identify issues and be proactive in driving solutions.
The School of Visual Arts (SVA) in New York City is an established leader and innovator in the education of artists. From its inception in 1947, the College has instituted numerous educational innovations, including the selection of professionals working in the arts and art-related fields as instructors. SVA provides an environment that nurtures creativity, inventiveness and experimentation, enabling students to develop a strong sense of identity and a clear direction of purpose.
Find out what it’s like to work at SVA. Visit www.sva.edu/workingatsva.
To apply for this position, please send a cover letter and resume to email@example.com. No walk-ins please.
The School of Visual Arts is an equal opportunity employer.